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Privacy Policy

ACC Autocare Privacy Policy

1. Introduction

ACC Autocare ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website Autocarecomplete.co.uk (the "Site") and use our services.  

2. Data Controller

ACC Autocare is the data controller responsible for your personal information.

Contact Details:

3. Information We Collect

We may collect the following types of personal information:

  • Information you provide directly:

    • Name, email address, phone number, and address when you make an inquiry or book a service.

    • Information you provide when filling out forms on our Site.

    • Any other information you choose to provide to us.

  • Information collected automatically:

    • IP address, browser type, operating system, and other technical information.

    • Information about your use of our Site, including pages visited and time spent.

    • Cookies and similar technologies.

4. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and improve our services.  

  • To respond to your inquiries and requests.  

  • To process bookings and payments.

  • To send you service updates and promotional materials (with your consent).

  • To improve our Site and user experience.

  • To comply with legal obligations.

5. Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Your consent.

  • The necessity to perform a contract with you.

  • Compliance with a legal obligation.

  • Our legitimate interests (e.g., improving our services).

6. Data Sharing

We may share your personal information with:

  • Third-party service providers who assist us in operating our Site and providing our services (e.g., payment processors, website hosting).  

  • Legal authorities when required by law.

  • Any other 3rd parties when you have given consent.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction.  

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law.  

9. Your Rights

Under the GDPR and Data Protection Act 2018, you have the following rights:

  • The right to access your personal information.

  • The right to rectify inaccurate personal information.  

  • The right to erase your personal information.

  • The right to restrict the processing of your personal information.

  • The right to data portability.

  • The right to object to the processing of your personal information.  

  • The right to withdraw your consent at any time.

  • The right to lodge a complaint with the Information Commissioner’s Office (ICO).

10. Cookie Policy

We use cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.  

11. Links to Other Websites

Our Site may contain links to other websites. We are not responsible for the privacy practices of those websites.  

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.  

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at the contact details provided above.

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